שילוח
Shipping Policy
Last updated: September 28, 2026
Free worldwide shipping
Standard shipping is free on every order, with no minimum spend, to every country we deliver to. Every parcel is shipped with tracking.
Processing time
Orders are processed and handed to the carrier within 1–2 business days (Monday to Friday, excluding public holidays). You will receive a shipping confirmation email with your tracking number as soon as your order ships.
Shipping options and delivery times
| Destination | Standard | Express |
|---|---|---|
| Europe (incl. United Kingdom and Switzerland) | Free · 5–8 business days | $7 · 3–5 business days |
| United States & Canada | Free · 5–8 business days | $7 · 3–5 business days |
| Australia & New Zealand | Free · 5–8 business days | $7 · 3–5 business days |
| Rest of the world | Free · 7–12 business days | $7 · 5–8 business days |
Delivery times are counted from the day your order ships and are estimates. The Express price is shown in your local currency at checkout.
Tracking your order
Use the tracking link in your shipping confirmation email to follow your parcel. Tracking information may take 24–48 hours to update after dispatch.
Customs, duties and taxes
Orders delivered outside the country of dispatch may be subject to import duties or taxes charged by the destination country. This mainly applies to deliveries outside the European Union, such as the United Kingdom, Switzerland, the United States, Canada, Australia and New Zealand. These charges, if any, are set by local authorities and are the responsibility of the recipient.
Address accuracy
Please make sure your shipping address is complete and correct. If you notice a mistake, contact us as soon as possible. We can only update the address before the order ships. We are not responsible for parcels delivered to an incorrect address provided at checkout.
Delays, lost or damaged parcels
If your order has not arrived within the estimated delivery time plus 7 business days, or if it arrives damaged, email us at support@brakmoor.store with your order number. We will work with the carrier and, if the parcel is confirmed lost or damaged, send a replacement or issue a full refund.
Contact
Questions about shipping? Write to us at support@brakmoor.store.