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Privacy Policy

Last updated: September 28, 2026

This Privacy Policy explains how Brakmoor ("we", "us", "our") collects, uses and protects your personal information when you visit or make a purchase from our online store.

Information we collect

  • Information you give us: name, email address, shipping and billing address, phone number, and any message you send us.
  • Order information: products purchased, order value and payment status. Card details are processed directly by our payment providers and are never stored by us.
  • Device and usage information: IP address, browser type, pages visited and how you interact with our store, collected through cookies and similar technologies.

How we use your information

  • To process and deliver your orders, including order confirmations and shipping updates.
  • To answer your questions and provide customer support.
  • To prevent fraud and keep our store secure.
  • To improve our store and measure the performance of our advertising.
  • To send you marketing emails, only if you have subscribed. You can unsubscribe at any time using the link in any email.

Legal basis (EU/UK customers)

We process your data to fulfil your order, to comply with legal obligations, on the basis of our legitimate interests (store security and service improvement), and with your consent where required (marketing emails and non-essential cookies).

Sharing your information

We share personal information only with service providers who help us run our business:

  • Shopify, which hosts our online store;
  • payment processors;
  • shipping carriers and fulfilment partners, to deliver your order;
  • analytics and advertising platforms (such as Meta and Google), according to your cookie preferences.

We do not sell your personal information. We may disclose information if required by law.

Cookies

We use essential cookies to make the store work (for example, to keep items in your cart) and, with your consent where required, analytics and marketing cookies. You can manage your preferences through the cookie banner or your browser settings.

International transfers

Our service providers may process your data outside your country, including in the United States. Where required, these transfers are protected by appropriate safeguards such as Standard Contractual Clauses.

Data retention

We keep order information for as long as needed to fulfil your order and meet legal, tax and accounting obligations. Marketing data is kept until you unsubscribe.

Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal data, to object to or restrict its processing, and to withdraw consent at any time. EU and UK residents may also lodge a complaint with their local data protection authority. California residents have the right to know what personal information we collect and to request its deletion. We do not sell personal information.

To exercise any of these rights, contact us at support@brakmoor.store.

Children

Our store is not directed at children under 16, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The latest version, with the date of the last update, is always available on this page.

Contact

For any questions about this Privacy Policy, email us at support@brakmoor.store.