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Returns & Refund Policy

Last updated: September 28, 2026

At Brakmoor, we want you to be completely happy with your order. If something is not right, this policy explains how returns, exchanges and refunds work.

30-day return window

You have 30 days from the date you receive your order to request a return or an exchange. This applies to every item in our store, including items bought during the Final Season Sale.

Conditions

  • The item must be unused and in the same condition you received it.
  • It must be returned in its original packaging, with all tags, straps, accessories and manuals included.
  • Proof of purchase (order number) is required.

How to start a return

  1. Email us at support@brakmoor.store with your order number and the item(s) you want to return.
  2. We will reply within 1–2 business days with the return address and instructions.
  3. Send the item back with a tracked shipping service and share the tracking number with us.

Please do not send items back without contacting us first. Returns sent to the wrong address cannot be processed.

Return shipping costs

Unless the item arrived damaged, defective or incorrect, return shipping is paid by the customer. Original shipping charges (such as Express Shipping) are not refundable.

Refunds

Once your return arrives and is inspected, we will email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few extra days to show the amount on your statement.

If you return part of an order that received a multi-item discount, the refund reflects the price you actually paid for the returned item.

Exchanges

If you would like a different colour or model, contact us and we will arrange an exchange, subject to availability. Because this is our final season, some models may sell out and cannot be restocked. In that case, we will offer a refund instead.

Damaged, defective or incorrect items

If your order arrives damaged, defective or is not what you ordered, email us within 14 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund, including shipping costs, at no extra cost to you.

2-year warranty

Every Brakmoor product is covered by a 2-year warranty against manufacturing defects under normal use. If a defect appears within this period, contact us and we will repair or replace the item free of charge. The warranty does not cover normal wear, misuse, accidental damage, or water damage beyond the product's stated water-resistance rating.

EU and UK customers — right of withdrawal

If you live in the European Union or the United Kingdom, you have the legal right to withdraw from your purchase within 14 days of receiving it, without giving any reason. Our 30-day return window already includes and extends this right. To use it, simply send us a clear statement by email to support@brakmoor.store. This policy does not affect your statutory rights.

Contact

Questions about a return? Write to us at support@brakmoor.store.